All insights
When a new tool meets an unchanged job, three things happen. The tool gets used badly. The job gets harder. And six months later the team concludes the tool didn't work.
The sequence that works is the opposite. Map the job. Identify which parts are judgement, which are coordination, and which are repetition. Redesign the job around the judgement and coordination. Then — and only then — adopt the tool against the repetition.
What 'job redesign' actually means
It's not an org chart exercise. It's a workflow exercise: who does what, in what order, with what handoffs, against what success measure. Done well, it surfaces work that shouldn't exist at all — long before any AI gets involved.
