AI & Business Transformation · F&B · 20 weeks
Attap House — business process optimisation and a custom superapp for a multi-outlet cafe chain
An end-to-end transformation for a growing cafe chain — business process optimisation, job redesign across outlets and HQ, and a custom-built superapp unifying operations, finance and HR onto a single platform.
All case studies
1
Superapp across ops, finance & HR
−60%
Time spent on outlet admin & reconciliation
1
Source of truth across all outlets
100%
Outlets onboarded onto the new operating model
The challenge
Where the business was stuck.
- Operations, finance and HR were running on disconnected tools, spreadsheets and chat groups across multiple outlets.
- Outlet managers spent more time on admin and reconciliation than on service and team coaching.
- Roles at HQ and in outlets had grown organically, with overlapping responsibilities and unclear ownership.
- No single source of truth for daily sales, rosters, inventory or staff records.
Our approach
How we worked the problem.
- End-to-end business process diagnostic across outlets, HQ ops, finance and HR.
- Redesigned core workflows — opening/closing, cash and sales reconciliation, rostering, payroll, onboarding.
- Job redesign for outlet managers, supervisors and HQ functions to match the new operating model.
- Designed and built a custom superapp consolidating operations, finance and HR onto one platform.
- Phased rollout across outlets with train-the-trainer and embedded floor support.
What was implemented
The work that shipped.
- Custom superapp covering daily ops checklists, sales & cash reconciliation, inventory, rostering, payroll inputs and HR records.
- Rewritten SOPs for outlet operations, finance close and HR processes.
- Updated role scopes and KPIs for outlet managers, supervisors and HQ teams.
- Reporting dashboards for outlet, regional and HQ leadership.
- Train-the-trainer rollout and onboarding curriculum across all outlets.
More work
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Air Market Logistics — rebuilding operations around clean workflows and AI assist
40%+ faster order cycle
AI & Business Transformation· Service Operations
Rina Electrical — SOPs and CRM-driven coordination for a growing service firm
−45% scheduling errors
Branding & Strategic Growth· F&B
Whale Tea — repositioning and brand experience for a growth-stage F&B brand
+35% AOV at refreshed outlets
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Explore what this could look like for your business.
Tell us about your business challenge. We'll respond with a clear point of view and recommended next step — usually within one working day.
