Generative AI
Using ChatGPT for Email Writing and Reporting
A practical, hands-on programme to help teams use ChatGPT for sharper emails, faster reports, and clearer day-to-day communication.
Course overview
What this course covers.
In today's fast-paced work environment, efficiency and clear communication are essential.
This course is a specialised, hands-on programme designed to empower administrative and support staff with the skills needed to leverage AI for enhanced productivity — while also giving senior staff insight into using AI to shape a more effective communication strategy.
Participants leave with practical prompting techniques, reusable templates, and a clear sense of where AI fits inside their existing workflow.
Why this matters
Why this course matters
- Email and reporting consume a disproportionate share of the working week — even small AI gains compound quickly.
- Most teams use ChatGPT casually but inconsistently, leading to uneven tone, quality and risk exposure.
- Leaders need a shared language for AI-assisted writing so the team builds a real capability, not isolated hacks.
Who it's for
Designed for these roles and teams.
- Administrative and operations staff
- Customer support and account managers
- Mid and senior managers preparing reports
- Communications and HR teams
Learning outcomes
What participants will gain.
- Write professional emails faster, with a consistent tone of voice
- Draft, structure and edit reports with AI assistance
- Build prompt templates the whole team can reuse
- Understand the limits, risks and review checks needed when using AI at work
- Identify high-value AI use cases in day-to-day communication
Funding support
E2i fundable for organisations. Speak to us about how to access funding for your team's professional development.
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Ready to bring this course to your team?
Open cohort, in-house delivery, or a customised version — tell us what you need and we'll shape the right programme.
